The advice we offer is clear and practical, and we pride ourselves on our exceptional customer service. We work with a variety of law firms, providers of legal services, Lenders, Estate Agents, Housing Associations and others, tailoring our advice to suit the needs of individual, taking into account size, location, client base, service areas and risk profile. Our friendly and experienced team will help you understand the regulations and industry requirements to adapt your processes and procedures.
Ongoing support covering best practice compliance activity such as file reviews, policy reviews and updates and general compliance support
We provide bespoke templates in order for you to update your websites and comply with new regulatory price and service transparency requirements. Our approach is to help you to express the value of your services (not just your price) as well as to ensure compliance
Allow our experts to assist you in responding to complaints. We’ll advise on how to respond in order to resolve any issues in the best interests of all parties
On online training platform that all your staff can access at any time. A series of modules covers core compliance topics ensuring rigorous training for all staff. The platform allows you to record and monitor the training being undertaken by your teams and to evidence that they have passed relevant ‘quizzes’ at the end of each module.
Our off-the-shelf bundles of policies and precedent documents cover the critical documentation that your firm needs in order to meet its regulatory requirements. Use our online payment facility (click ‘more’ below) to access sets of robust compliance support material at your fingertips. Available as single documents or in bundles.
File reviews are a critical part of any firms’ compliance regime. Thorough and regular peer review of a random selection of files demonstrate that a firm’s processes and procedures are working. Employing Legal Eye to carry out independent file reviews introduces an extra layer of objectivity and neutrality to the process and frees up time for your staff.
Legal Eye provides ongoing support to ensure compliance with the Code of Conduct and with the Solicitors Accounts Rules. We provide annual reviews, gap analyses, training and the provision of emergency support in the event of an unplanned financial risk incident.
LEQS is a specialist quality accreditation that recognises the highest standards in compliance. Clients report reduced PI premiums, enhanced tender submissions, greater profile and better staff confidence as a result of becoming accredited as a LEQS firm and of being audited on an annual basis.
With upcoming eprivacy regulations set to bring the spotlight firmly back on to data protection in a post GDPR world Legal Eye’s advisers offer pragmatic advice around how you can protect your business from fines and, more importantly, from reputational damage.
Achieving a quality accreditation for the first time – and retaining it year-on-year – can be a time consuming and confusing business. Our experienced advisers will guide you through the process taking away the pain and helping you to embed best practice throughout your firm.
ISO9001 is a quality standard that has international appeal across all industries. Many Legal Eye clients report that it gives added kudos when a firm is being considered for corporate contracts and acts as a further reinforcement and proof of excellent quality practices.
This information security-specific quality standard is a great way of showing that your firm takes the privacy of your clients seriously and that good data protection practice is at its heart. Our accreditation service will walk you through the process of acquiring the accreditation.
A culture of continuous learning and development is key to ensuring that a culture of quality and compliance is deeply embedded within a firm. Our professional trainers will work with you to devise bespoke training courses delivered at locations to suit you and with content tailored to your firm’s needs.