We keep our Privacy Notice under regular review and we will place any updates on this web page. This Privacy Notice was last updated on 1 August 2019. Historic versions can be obtained by contacting us.
The personal data we collect about you
Personal data collected, used, stored and transferred by us may include
How do we collect your personal data?
Personal data is collected by us using the following methods:
• Direct interactions with one of our customer service or sales staff by post, phone, email or otherwise when sourcing and applying for conveyancing products, processing Identity, Contact and Financial categories of personal data.
•Automated technologies or interactions with our website, by using any web enquiry form or quotation engine, processing Identity, Contact, Financial and Technical categories of personal data
o Third parties or publicly available sources (processing Identity, Contact and Financial categories of personal data) such as:
o Estate agents with whom you may be interacting, but only with your consent;
o New home builders, with whom you may be interacting, but only with your consent;
o Mortgage advisers or providers, with whom you may be interacting, but only with your consent;
o Enquiries you may perform on third-party lender websites.
How do we use your personal data?
We use your personal data in the following circumstances and relying on the following lawful basis for processing:
Change of purpose
We will only use your personal data for the purposes stated above, unless we reasonably consider that we need to use it for another reason and it is compatible with the original purpose. Please contact us for an explanation as to how any new processing compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
If you are registered as a permitted business user of our website you may receive the latest details about our products and services.
You can opt-out of receiving these types of communications at any time by clicking on the relevant link in email communications you receive from us.
If you are granted a customer log in you will have the choice to opt-in to receiving marketing information for related products and services.
You can opt-out of receiving these types of communications at any time by logging in to your preferences page, by contacting our customer services team at firstname.lastname@example.org or by clicking on the relevant link in email communications you receive from us.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.
We also limit access to your personal data to only those Legal Eye Ltd employees, appointed representatives, advisers, business partners and suppliers who have a business need to know. They are also subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Sharing of personal data outside of the European Economic Area
Some of our external suppliers may process personal data outside the European Economic Area (EEA). If we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
We may also use specific contracts approved by the European Commission that provide the same level of protection for personal data as it has in the EEA.
Who we disclose personal data to
Your personal data may be shared with third parties for the following purposes:
These companies are required to ensure appropriate security measures are in place and maintain the confidentiality of your personal data, and to use your personal data only in the course of providing such services and in accordance with Legal Eye Ltd instructions.
How long is your personal data retained?
We only retain your personal data for as long as necessary. The table below outlines how long data is retained, and depends on the reason the personal data is used for:
Your legal rights regarding your personal data
After these retention periods if there is no other on-going client relationship your personal data will either be securely deleted or anonymised so that it can be used for statistical purposes but without any method of identifying you individually. You have the right to:
• Request access to your personal data.
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data.
This enables you to have any incomplete or inaccurate data corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data.
This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. You can also to ask us to delete your personal data where you have
successfully objected to the processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local
law. Note, however, that we may not always be able to delete the data for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data
Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this
ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In
some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data.
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
a. if you want us to establish the data’s accuracy;
b. where our use of the data is unlawful but you do not want us to erase it;
c. where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
d. you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party.
We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated
information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data.
However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain
products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you have any questions or complaints relating to how we use your personal data, or if you wish to exercise any of your rights regarding your personal data, please contact the Data Protection Officer by writing to them at; Legal Eye Ltd, The Old Grammar School, Church Road, Thame, Oxon OX9 3AJ. We will respond to you as soon as is possible. The length of time will depend on the type and complexity of the request, but you will receive a response no later than one month from the initial request.
What if I am still not satisfied?
If you are not satisfied with how Legal Eye Ltd has responded to your enquiry, you have the right to complain to the Information Commissioner’s Office (ICO), who is the regulator for data protection in the United Kingdom. Their website is https://ico.org.uk.
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