LATEST data from telephone answering specialist Moneypenny has revealed a drop in conveyancing calls in the first full week back to the normal routine following a call spike during the school holidays.
Conveyancing calls handled by Moneypenny’s legal receptionists were up on average by 16.21% during the six week period from July 20 to August 28, as compared to the week commencing September 7, which saw families up and down the country return to the school run and business as usual.
The report also found that conveyancing calls during the week of July 13; for many the week leading up to the summer break, were a staggering 32.05% lower than the summer weekly average.
Legal calls overall were found to be on average 2.39% and 7.39% busier respectively during the six week break when compared to the first full week back, and the week immediately prior to the break up.
Bernadette Bennett, Moneypenny’s Legal Commercial Manager, comments: “The summer months are a peculiar time in many ways when it comes to us handling telephone calls for law firms. We tend to find that firms of all sizes rely on us more heavily while staff take holidays, but overall call volume tends to be down with people away, so the net figure often balances out.
“This summer it’s clear that while legal calls in general did rise during July and August, by far the most significant increase related to conveyancing. This makes sense as holidays would seem to be a good time to move house, particularly when it comes to moving with school age children, avoiding additional upheaval during term time.
“As September is progressing we are seeing more typical call patterns returning with most people getting back to the daily routine.”
Moneypenny Receptionists handle over two million telephone calls a year on behalf of law firms large and small either on an overflow or fully outsourced basis.
Bernadette adds: “Every overflow call we take at Moneypenny represents a call that would otherwise have gone unanswered or diverted to an answering machine. Engaging telephone answering support gives firms the flexibility they need to ensure every call is handled professionally and every business opportunity is captured, regardless of what is happening in the market place or for them internally.”