Having qualified as a Solicitor in 1997, Susan initially worked as a family law practitioner before retraining to do private client work. Susan has worked at both small provincial and larger city firms during her career in private practice.

Susan has also worked at the Solicitors Regulation Authority where she set out dealing with service and conduct complaints, and carried out regulatory investigations. During her time at the SRA, Susan carried out two of the largest investigations into individual firms, when issues regarding their service, conduct and regulation were raised. Susan also has extensive experience of carrying out regulatory inspections at firms in England and Wales, whilst heading the specialist team dealing with high-risk firms at the SRA.

Passionate about developing her experience in risk and compliance, Susan went on to advise COLPs, COFAs and AMLROs, before becoming a Compliance Solicitor at a large Northern based firm. Having worked in a range of legal environments, Susan has obtained a broad level of experience in all aspects of complaints handling, regulation, risk and compliance.

Being a member of the SRA’s team for over ten years also enabled Susan to build a strong understanding of the Solicitor’s Accounts Rules, as well as her own experience of drafting policies and procedures in a number of different capacities.