Complaints handling for law firms – Tuesday 9 June – 10am
Minimising the occurrence and impact of law firm complaints during COVID:19 Lockdown
As firms face unprecedented pressure and a unique set of circumstances, firms need to be aware of how their approach to handling complaints may need to change to take into account any potential problems caused by remote working and by the possible phased return to work.
Legal Eye’s senior compliance and regulatory specialist Kate Burt is running a free 45-minute session on complaints handling at 10am on 9 June. Designed to be a refresher for all fee earners and to provide some food for thought for COLPs, COFAs, partners, directors, senior managers; Kate will cover:
The impact of complaints on firm – PII, reputation and bottom line
- How to reduce the number of complaints and their impact during Lockdown – Preventing Legal Ombudsman fees
- The importance of culture and training
- Case studies and best practice
This seminar is free of charge.